Refund policy

Last updated: May 2026

Due to the perishable nature of our products, we do not accept returns on any baked goods.

We offer refunds only in the following situations:

• The order arrives damaged
• The order is incorrect
• The order does not arrive due to a carrier issue
• A genuine quality issue is reported within 24 hours of delivery

To request a refund, customers must email theleanbakeryau@gmail.com with:

• Order number
• Photos of the product and packaging
• A brief description of the issue

Refund requests must be submitted within 24 hours of receiving the order.

We do not offer refunds for:

• Change of mind
• Incorrect address provided
• Delays caused by Australia Post
• Items left outside after delivery

Approved refunds will be processed back to the original payment method.